RESIDENTIAL RATES AND SERVICE CHARGES
The basic monthly service charge (fixed charge) covers the costs incurred bringing energy to your home; metering expenses, providing offices, member services representatives to assist you, and billing services. The fixed charge represents the cost of having electric service available at a location whether there is energy used or not.
The energy charge is based on a kilowatt-hour (kWh), a measurement of electricity. For example, one kWh runs a 100-watt light bulb for 10 hours.
Other costs you may find on your bill include the following: Non-taxable Public Benefits Fee, Evergreen blocks, security lights rented through the cooperative, taxes, and any delinquent charges due.
About Your Bill
You will receive your bill about every 30 days. It is due upon receipt. Failure to receive a bill does not release you from your obligation to pay.
Accounts not paid by the due date are subject to a minimum late fee of 1-1/2% on the current month's bill and disconnection.
Checking the Status of Your Account
To check the status of your account, call between 7:30 a.m. and 4:00 p.m., Monday through Friday, to speak with a representative by choosing phone option 0.
When you compare electric bills to a neighbor's, it is like comparing apples to oranges. Families do not have the same habits, appliances, or billing cycles. A more accurate guide is to track your use by comparing your own bills in the same month, but for different years. Consider any Scenic Rivers Energy Cooperative rate adjustments, additional services you have added, and climate or living habit changes.