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Diggers Hotline

Planning a home improvement job?  Planting a tree?  Installing a fence or deck?

 Call BEFORE you dig!  It is Free! 

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Here's what you need to know first:

Whether you are planning to do it yourself or hire a professional, smart digging means calling Diggers Hotline before each job.  Homeowners often make risky assumptions about whether or not they should get their utility lines marked, but every digging job requires a call, even small projects like planting trees and shrubs. 

Why Call?

It's the law!  Wisconsin Statue 182.0175 requires all excavators, including homeowners and construction contractors, to contact Diggers Hotline at least three working days before starting the work.

It could cost you money!  Calling Diggers Hotline three working days before you begin your project to have buried lines located is free.  But if a buried cable is damaged without a call to Diggers Hotline or before the start date and time as provided by Diggers Hotline, you will be financially responsible for the damage, as well as a fine of up to $2,000.

Safety!  Calling Diggers Hotline before every digging job helps prevent harm to you or those around you.

Power reliability!  Damaging underground power lines can cause electric disruption to you and/or your entire area.

How to contact Diggers Hotline:

Contact Diggers Hotline by calling 800-242-8511, 811 or for the hearing impaired (TDD) 800-542-2289.

Use the Internet to request locating service from Diggers Hotline.  Visit the E-mail-A-Locate page on the Diggers Hotline website to begin the process.

Call anytime of the day or night, as the call center is open 24 hours a day and 365 days a year, but keep in mind that Monday and Tuesday morning are the busiest calling times.

Give Diggers Hotline at least three working days prior to the start of excavation.  As defined by state law, a working day is any day other than Saturdays, Sundays and legal holidays.

Emergency locates are given top priority.  A trained professional will respond to emergencies by telephone generally within one hour to state if buried facilities are present and to indicate if a field locator will be dispatched and, if so, when.  A trained professional will mark facilities within the emergency excavation area as soon as possible, generally within three hours or prior to the start of the excavation, whichever is later.

After making the call:

Keep the ticket number you receive from Diggers Hotline; it is your legal proof that you have called Diggers Hotline and complied with the law.

You have 10 calendar days from your project's start date and time (which you receive from Diggers Hotline) to begin your work.  The markings remain valid if you continue to work on your project without interruptions of more than 10 calendar days.

What power lines will be marked?

Keep in mind that contacting Diggers Hotline will NOT get private facilities marked.  Examples of private facilities include an electric line to your detached garage/shed, yard light, underground sprinkler system, security system, sewer or water system and walkway lights connected by underground cables.  These are facilities that are owned by you, the property owner, and are not the responsibility of Scenic Rivers Energy Cooperative.  If you desire your private facilities to be marked, please contact SREC's line department at 800-236-2141 ext. 564.  A fee will apply for marking private facilities and/or locating a private fault.

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