Report An Outage
When you call, please have the name, phone number, and location number that is assigned to the account ready. This eliminates errors and is helpful to us. If you do not have your location number (which is listed on your bill), we will need the member name, phone number, and service address.
Please call when you are out of power! It is important that our professionals can narrow in to the problem and the only way they can do that is by knowing if your power is off. SREC uses an answering service called Cooperative Response Center (CRC). CRC has a Customer Contact Center that provides a professional call center with customer care and crew dispatch representatives. This service is available 24 hours a day, seven days a week if necessary. SREC uses this service Monday thru Friday from 4:00 p.m. to 7:30 a.m., 24 hours a day on the weekends, and on all major holidays. This service is also used at various other hours in situations such as a major power outage, an all employee meeting, etc.