Outage Center

Report an Outage:  800-236-2141

If you are experiencing an outage, we likely already know because your meter should have automatically reported it. However, members may call to confirm at 800-236-2141. When calling after hours our third-party call center will be able to confirm your account, take the information and dispatch a crew.

However, there are some instances where the problem is on the member's side of the meter, which does not automatically report.  Before you call to report an outage, please check your breakers - both in your home and near your meter(if applicable).  If we dispatch a crew to your location and the trouble is found to be on your side of the meter, there will be a charge for a service call.

Members are encouraged to sign up for notifications of outages through our SmartHub app.

Outage Map

Click below for a near real-time map of power outages affecting members in our service area.

Outage Map

Outage Map

During an Outage

  1. Never go near a power line!
     
  2. Check your fuse box or breaker panel.
    A blown fuse or tripped breaker is often the cause of a full or partial loss of electricity.  Remember, in some homes, there is a main breaker outside along with the breaker inside the home.  
     
  3. If your fuses or circuit breakers are fine...
    Check with a neighbor to see if electricity is also off at their location.
     
  4. Call the Cooperative to report the outage.
    Call Scenic Rivers Energy Cooperative at (800) 236-2141.  Please have the name on the account, address, and service map location.  This information can be found on your most recent bill.
     
  5. State the cause of the outage.
    If possible, describe the cause of the outage and its location to the best of your ability (e.g. tree across power lines, vehicle struck a utility pole, etc.).